Privacy & Cookies Policy

1. Introduction

The Constant Media (TCM) are committed to safeguarding the privacy of our website visitors and service users. In this policy we explain how we will handle your personal data.

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. Information about us

This website is owned and operated by The Constant Media.

We are registered in England and Wales under registration number 07458182, and our registered office is at 26 Sketty Park Drive, Swansea, SA2 8LN.

Our VAT number is GB 106 6534 28.

3. Our contact details

You can contact us:

  1. by post, using the postal address given above;
  2. using our website contact form;
  3. by telephone, on 01792 808 001
  4. by email, using

4. Changes to the privacy notice and your duty to inform us of changes

This Privacy Policy was last updated in May 2018; however we keep this policy under review. We will show any updates to it on this webpage. We recommend that you check this page regularly to ensure that you have read the most recent version.

Please note, it is important that the personal data we hold about you is accurate and current. Please keep us informed if personal data we hold about you changes during your relationship with us.

5. Information we may collect from you

Personal data or personal information means any information about an individual from which that person can be identified.
The personal information we collect includes (a) information you provides to us; and (b) information we automatically collect or generate. We have set out below more details about these types of information:

(a) Information you provide to us: these types of information might include:

  • contact details (such as your name, postal addresses, phone numbers and e-mail addresses);
  • demographic information (such as your age or age range and gender);
  • online registration information (such as your password and other authentication information);
  • payment information (such as your payment card details and billing address);
  • information provided as part of online questionnaires (such as responses to customer satisfaction surveys or market research);
  • competition entries or submissions; and
  • in certain cases, your marketing preferences.

(b) Information we generate or automatically collect: these types of personal information may relate to your device (such as your PC, tablet or other mobile device) your use of our websites and apps, photographs and video recordings made by us or on our behalf and / or your personal preferences, interests or geographic location. Examples of these types of information might include:

  • name and age (or predicted age range);
  • information about your device, operating system, browser and IP address;
  • unique identifiers associated with your device;
  • details of web pages that you have visited;
  • which products you have looked at online (including information about products you have searched for or viewed, purchased or added to an online shopping basket);
  • how long you spend on certain areas of a website or app together with the date and time of your visit / usage;
  • personal information contained within user generated content (such as blogs and social media postings);
  • social media user name or ID;
  • social media profile photos and other social media profile information (such as number of followers);
  • photographs and video recordings

6. How we collect your information

We use different methods to collect your personal data including through direct interaction with you, for example when you:
a. visit and use our website;

b. contact us with an enquiry or other feedback;

c. enter any competition, promotion, prize draw or event that we run on this website;

d. fill in an online questionnaire (such as a customer satisfaction survey);

e. provide payment card details (such as when purchasing products from us);

f. register on a website or app or leave any reviews or comments;

g. inform us of your marketing preferences (these should be communicated to us via;

h. communicate with us via social media websites, third party apps or similar technologies; and / or
attend meetings or events with us

We may also collect your personal data using automated interaction, for example when you browse or use our website we use cookies, and other similar technologies to collect information automatically from one or more of your devices associated with you. Cookies are explained more fully at section 8 below.

7. Information you post on public areas of our website and social media

Information that you post on or through any public areas of the website (such as chatrooms, blog comments or discussion forums) and on any social media pages that we operate is publicly available information. This means that it is generally accessible to, and may be collected by, others and may be used by them to send you unsolicited messages. We do not have control over if or how other people may use that information therefore you should use caution and ensure not to disclose personal information when using public web areas or social media. We will not be responsible for any postings that you make with personal information in them.

8. Cookies

We use cookies on this website. These allow us to give you the best possible experience on our website.
This section contains information on the following:

  • What are cookies?
  • Why do we use cookies?
  • What cookies do we use?
  • How do I control cookies?

What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They can’t harm your computer.
If you’d like to read more about cookies, this website contains a lot of useful information that may be of interest:

Why do we use cookies?

We use cookies to distinguish you from other users of our website and to provide increased functionality on this site. This helps us improve your experience of the website(s) and to deliver a better and more personalised service.

We don’t use cookies to collect personal information about you, but we do use encrypted information gathered from them to also:

a. estimate our audience size and usage pattern; and
b. recognise you when you return to the website(s).

So that you can make full use of the personalised features on our website(s), your computer, mobile phone or other device that you use to access the internet will need to accept cookies.

What cookies do we use?

Here’s a list of the main cookies that may be sent to your device and what we use each cookie for. You can set your browser to reject cookies (see below for more information on how to do this), but if you do this, certain personalised features of our website(s) cannot be provided to you.

Google Analytics. These cookies are used to collect information about how visitors use our Website(s). The cookies collect information in an anonymous form, including the number of visitors to the Website(s), where visitors have come to the Website(s) from and the pages they visited. Click here for an overview of privacy at Google privacy/

Google Analytics uses these cookies to distinguish between users. Click here for an overview of privacy at Google privacy/
AddThis Social Sharing widget enable visitors to share content with a range of networking and sharing platforms. AddThis cookie policy
optimizely* TCM uses Optimizely Classic for A/B testing of online experiences. This enables us to deliver better targeted experiences as a result. These cookies distinguish between users and the content they have viewed during the test. Optimizely cookie policy

__zlcmid Zendesk. Zopim cookies provides live chat functionality for customer/sales purposes Zendesk cookie policy
_vwo_uuid_v2 VWO cookies collect information about how visitors interact with the pages on the website. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form. The information obtained does not identify anyone. VWO cookie policy
s_fid Adobe Analytics Adobe Analytics cookie policy

To support our website(s) we may occasionally embed photos and video content from other third party websites such as Flickr and YouTube. Pages with this embedded content may present you with cookies from these websites. We do not control the distribution of these cookies and you should check the relevant third party website for more information about these.

Contained within our website is a piece of Java script tracking code from Lead Forensics. Lead Forensics will track activity on the website and provide The Constant Media with information on which companies have visited the website. The Lead Forensics tool is legal and complies with the data protection act because it is only giving the information that’s readily available in the public domain.

Lead Forensics hasn’t been affected by the new cookie law because the tool uses IP tracking for identifying visitors and not cookies. It does not, and cannot, provide information WHO has visited the website. It provides information on WHAT company. More information can be found at

9. How we use your personal data

We will only use your personal data when the law allows us to and it is fair for us to do so. Most commonly, we will use your personal data in the following ways:

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; For example, this will be the basis upon which we collect information which is necessary for us to understand our markets and consumers, to promote our services and to operate our business effectively.

(This is the legal basis upon which we may process your personal data where it has been collected for the purposes listed in paragraph 10a, b, c, d, e, f, g, h, i, k, m, n, p and q below)

Where we need to perform a contract that we are about to enter into, or have entered into with you;

(This is the legal basis upon which we may process your personal data where it has been collected for the purposes listed in paragraph 10o below)

Where we need to comply with a legal or other regulatory obligation;

(This is the legal basis upon which we may process your personal data where it has been collected for the purposes listed in paragraph 10i, l and q below)

Where you have given us your consent that we do so, for example where you have given your consent to receive marketing or other information from us. Please note, you can withdraw your consent at any time by clicking on the “unsubscribe” link at the bottom of any marketing e-mail we send you.

(This is the legal basis upon which we may process your personal data where it has been collected for the purposes listed in paragraph 10j, n and q below)

10. The purposes for which we will use your personal data

We use your personal information to:

  • manage and improve this website so as to ensure that its content is presented in the most effective manner for you and for your computer and/or device;
  • respond to any enquiry or feedback from your and to implement any changes in response to that;
  • retain records of how we have dealt with feedback and / or complaints;
  • monitor the nature and trends of any complaints we receive;
  • allow you to participate in interactive features of the website(s), when you choose to do so;
  • manage any competitions, prize draws or promotions that you enter on this website;
  • administer any surveys that you complete on this website;
  • improve our products and services;
  • comply with legal obligations and protect against legal claims or liability;
  • send you marketing communications about The Constant Media through channels such as e-mail about our products and services.
  • target online advertising;
  • authenticate and control access to parts of, or features of, our website;
  • enable us to carry out marketing analysis of our products, services and campaigns;
  • provide specific services that you request from us, as well as to provide additional services that may be of interest;
  • maintain your accounts and manage transactions such as payment card transactions for any products that your order from us, or for the fulfilment of such transactions;
  • diagnose service or technology problems reported by our users or engineers in connection with the use of our websites.
  • to celebrate or promote our values, products, brands, partnerships, people or business.

Please note that when you contact us, we may keep a copy of the resultant correspondence.

How do we store your personal information?

We will take all steps reasonably necessary to ensure the security of the personal information we collect and store about you. We will use all reasonable endeavours to protect your personal information from unauthorised disclosure and / or access, however unfortunately, the transmission of information via the internet is not completely secure and we have no control over the privacy of any communication while it is in transit to us. Although we will do our best to protect your personal information, we cannot guarantee the security of your information while it is being transmitted to our site. Accordingly, any transmission is at your own risk.

Information you provide to us is stored in secure managed servers and we will limit access to your personal data to those of our employees, agents, contractors and other third parties who have a business need to know. Any payment transactions are encrypted using SSL technology, and payment details are not kept following completion of the transaction. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the website(s), you are responsible for keeping this password confidential. You will be responsible for controlling access to your account and for any activity under your account and password. We therefore ask you not to share your password with anyone. We will not be liable for any loss or damage where you have not complied with this obligation.

Where we are legally required to do so, we will notify you and any applicable data protection authority or other regulator should there be an actual or suspected personal data breach involving your personal information.


We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting obligations that we may have. We will only keep personal data for longer where there is a legal requirement for us to do so.

To determine how long we should keep your information for, we will consider the amount, type, and sensitivity of the personal information involved as well as the potential risk of harm if it is lost, or used or disclosed without authorisation. We will also consider the purposes for which we process your personal data and whether we can achieve those purposes through other means without the need to keep your data.

In some circumstances you can ask us to delete your data (see section 15 below for more information).

In some circumstances, we may also anonymise your personal data so that it can no longer be associated with you, for example for statistical purposes. Where we do this, we may use this information indefinitely without further notice to you.


Sometimes, we will give you the option to choose whether you would like to receive information from us or not (e.g. by choosing to opt in to receiving emails from us with news about our brands or promotional offers). However, sometimes we will need to collect information from you by law or you will sometimes not have the option to opt out, such as when we are satisfying the obligations of a contract we have with you, or administering a transaction requested by you[, i.e. if you purchase products from us online]. In some circumstances, if you choose not to provide certain information, we may be unable to provide you with a certain service or product.

14. Sharing your personal data with others

We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

We may compile statistics about the use of our website including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

Some of the third party data processors used by Us maybe located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.
We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.

Should TCM become involved in any merger or acquisition or other transaction involving the sale of all or part of our company’s business or assets, user information (including the personal information collected from you through your use of this website) may be included in the assets which are transferred to the new owner.

In addition to the specific disclosures of personal data set out in this Section 4, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Except as provided in this policy, we will not provide your personal information to third parties.


Under certain circumstances, you have rights under data protection laws in relation to your personal data. This includes the right to:

request access to your personal data

This enables you to receive a copy of the personal data we hold about you and to check that we are processing it lawfully

request that inaccurate personal data be corrected

This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us

request that your personal data be erased

This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

• object to your personal data being processed or to request processing should be restricted.

Right to withdraw your consent to our processing of your personal information

No fee usually required.

You will not have to pay a fee to access your personal data (or to exercise any of your other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you wish to exercise any of the rights set out above, or you have any concerns about how we process your information, please e-mail us at so that we can investigate and hopefully resolve your concerns.

If we are unable to satisfactorily deal with your concerns then you have the right to lodge a complaint with the appropriate data protection authority.


Where we have collected your personal information based on your consent and we have no other lawful basis on which to continue processing your information, if you subsequently withdraw your consent we will delete your personal information.

You can withdraw your consent, change your preferences, or opt out from hearing further from us by letting us know using the contact details set out at section 2 of this Notice or by e-mailing us at

You can also ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you.

Issue Date: May 2018